FAQ – Gaddies

Tell me more about Gaddies

What are gaddies? What are gaddies?

Gaddies

/'gaddies'/

noun

a person or persons who is gay and has a child or children

'I met new gaddies at the park! They just moved here and we're meeting for lunch next week."

What's the mission behind Gaddies? What's the mission behind Gaddies?

Read about our mission and principles

I have questions-how do I contact you? I have questions-how do I contact you?

We'd love to hear from you!

Please contact info@heygaddies.com.

Payments & Safety

Is my payment data safe with you? Is my payment data safe with you?

Yes! All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

What forms of payment do you accept? What forms of payment do you accept?

All payment processing and vital customer information is quick, easy, and secure.

We accept all major credit cards, ApplePay, GooglyPay, ShopPay, AmazonPay and PayPal.

Learn more about our store's safe checkout experience (powered by Shopify) here.

Where can I learn more about the payment and processing on your store? Where can I learn more about the payment and processing on your store?

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Shipping & Delivery

How long does it take to get my products? How long does it take to get my products?

Each product is made specifically for you - items are usually shipped within 1-3 business days of your order. You will receive notice at each stage of the process as your order is placed and shipment is sent. Shipments can be tracked using the provided shipping number.

How much does shipping cost? How much does shipping cost?

Shipping is FREE on orders of $75 or more, and a $4.99 flat rate for all other US orders.

Here are the full details of our Shipping Policy.

Do you ship internationally? Do you ship internationally?

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

Frequently asked question Frequently asked question

Share details about your shipping policies, item returns, or customer service.

Returns

How do returns work? How do returns work?

Please contact orders@heygaddies.com with any issues!

Who pays the shipping costs in the case of a refund when the order doesn't have free shipping? Who pays the shipping costs in the case of a refund when the order doesn't have free shipping?

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

Who pays the shipping costs in the case of a refund when the order has free shipping? Who pays the shipping costs in the case of a refund when the order has free shipping?

When an order includes free shipping, only the cost of the return shipping is handled by the customer.